Official Contact Channel
The only official customer service communication channel of our website is the built-in Contact page. All consultation demands including order inquiry, logistics tracking, return refund application, product consultation and policy explanation need to be submitted through this dedicated page. We do not provide any other third-party social media customer service channels.
Service Response Rules
Our customer service team will reply to all valid consultation messages submitted via the Contact page within regular working hours. We will solve your order problems, product doubts and policy questions one by one professionally.
Unified Settlement Currency
All product prices, order settlement, refund amount calculation and all website transaction fees on this website adopt USD (United States Dollar) as the only unified settlement currency. All transaction amounts are calculated and displayed uniformly in US dollars.
Service Scope Explanation
Our customer service covers all pre-sales product consultation, in-sales logistics and payment problems, after-sales return refund support, policy interpretation and website usage guidance. Our team will follow all published website policies to provide fair and standardized services for every customer.
Prohibited Service Requirements
Our customer service team has the right to refuse rude, harassing, malicious and unreasonable demands that violate website public rules and relevant transaction terms.
